Shipping Policy

International Orders

As we are based in New Zealand you are buying from a New Zealand company.  Pricing for products and services listed on the ModuSense online store (shop.modusense.com) default to USD and can be viewed in several currencies including NZD, AUD, GBP.  The actual price charged to International customers will be subject to: (i) Applicable taxes; and (ii) the exchange rate applied during the checkout and credit card billing process.  For customers paying by direct bank transfer, you will be invoiced in New Zealand Dollars (NZD) and are required to pay the equivalent plus any associated bank or international transfer fees.

Please note orders shipped outside of NZ may incur duties, customs charges and fees (including the tax on duty/freight) charged by the Customs Service in your country once the Order reaches its destination port. These amounts must be paid by you directly to the relevant Customs Service or its authorised service provider. Separate Orders placed on the same day may still be subject to the duties, customs charges and fees as if they were the one order. We are not responsible for and will not reimburse any of these duties, customs charges or fees.

You should contact your local Customs office. Additionally, your financial services provider (bank or credit card company) or payment provider may charge currency conversion and administration fees on purchases and any refunds we provide. The exchange rate used to determine the quantum of the refund (in NZ dollars) shall be the prevailing rate at the time the refund is made (not the original exchange rate).